MassMutual is committed to ensuring that our websites, mobile applications, and other digital content are accessible to all customers.
We are continually making improvements—through regular testing, training, and partnership with web accessibility consultants—to ensure our digital content is in conformance with standards set forth in the Web Content Accessibility Guidelines (WCAG), and with applicable law.
Improving accessibility at MassMutual
Enabled pinch zoom to improve ability of people with low vision to enlarge text and operate controls on small screen devices.
Provided text alternatives for visual information in the Guest Payment section.
Improved the heading outline structure to ensure people using screen readers can access AutoPay features.
Growing our accessibility practices
MassMutual champions accessibility practices that ensure everyone has the opportunity to access our digital content, products, and resources.
Supporting Telecommunications Relay Services (TRS)
Telecommunications Relay Services enable individuals with hearing or speech disabilities to use a text telephone (TTY) or other device to call persons with or without such disabilities.
To make using TRS as simple as possible, individuals can dial 711 to be automatically connected to a TRS communications assistant. It's fast, functional, and free. By dialing 711, users of both voice and TTY-based TRS can initiate calls from any telephone within the United States, eliminating the need to remember and dial a ten-digit access number.
MassMutual supports the TTY service in our Service Centers.
