Preventing Fraud

Maintaining the security of your information and assets is a critical element of our business practices. We continue to make significant investments in technology, resources, and people to prevent, detect, and respond to fraudulent activity.

Protecting You and Your Assets

MassMutual has several dedicated teams focused on keeping you and your assets safe. Some areas of focus include: Fraud Awareness Training, Fraud Prevention Communications, Fraud Monitoring and Analytics, Threat Detection, Suspicious Activity Review and Investigation, Fraud Prevention Controls, and Industry Knowledge Sharing.


How You Can Protect Yourself

  • Notify your financial institutions, including MassMutual, of significant updates like an address, phone number or email address change, or even life changes like an update to your marital status.
  • Utilize reasonable fraud prevention measures offered by MassMutual, including registering on MassMutual’s website. Registering online accounts takes full advantage of available security measures.
  • Sign up for alerts on credit cards and bank accounts when available.
  • Review your paper or online account statements regularly and report any inaccurate information, or suspicious or unauthorized activity immediately.
  • Ensure that your computer and other devices you use have up-to-date operating systems and security, including antivirus and firewall software.
  • Be sure you know and trust the sender before opening an attachment or clicking a link in an email or text.
  • Use only secure internet connections when transmitting account information avoiding public WiFi.
  • Scrutinize your incoming emails carefully, especially those that appear to be from a financial institution with which you do business. Fraudsters often try to trick victims into clicking on a malicious link or attachment by mimicking the appearance of a known, legitimate business or website, particularly banks and other financial institutions.
  • Never share, or make available to anyone, your personal identification number (PIN), username, password, or other information about your accounts.
  • Use unique, alphanumeric passwords that are not easily guessed by anyone. For example, don’t use family birthdates, phone numbers or your street address. Change your passwords often and don’t reuse old passwords. Don’t write your passwords down, or if you do, store them in a secure location separate from your computer.
  • • Be suspicious of telephone, email, or text requests for personal or financial information such as account numbers, social security numbers, or passwords. Reputable companies or government entities will not ask for your full SSN. In certain situations, MassMutual may confirm some non-public information for authentication purposes through known secure (online and phone) channels. (i.e., toll-free number, etc.) If you are unsure about an incoming phone call asking for this type of information, call MassMutual or any organization back through a published phone number you have verified online or available on something like a financial statement or bill.

Did You Know...

An unregistered online account creates more opportunity for fraudsters to impersonate you and claim your account for their fraudulent use. Register your account now and make it harder for fraudsters to gain access to your account.


If You Are Victimized

In the event of fraud, MassMutual will perform a full investigation and make every effort to reach an appropriate solution.

If you are victimized by fraudulent activity, you should immediately contact MassMutual, as well as your bank and other financial institutions. You may also consider reporting the fraudulent activity to the Federal Bureau of Investigation.

You may also want to:

  • Have your electronic devices professionally inspected to determine if they have been compromised.
  • Consider updating your passwords to online logins and your email using the recommendations mentioned above.
  • Notify your internet service provider of any email compromise.
  • Contact the major credit agencies (Equifax, TransUnion, Experian) to:
    • Alert them that you are a victim of fraud.
    • Request a detailed report to confirm there has been no other fraudulent activity.
    • Request that they place a fraud alert and/or credit freeze on your credit profile. You can elect to have the reporting bureau notify other credit bureaus, as well.

In addition, the Federal Trade Commission offers helpful step-by step recovery plans.