Coronavirus and Market Volatility - MassMutual

Navigating Uncertainty

At MassMutual, our priority is helping people secure their future and protect the ones they love. Now more than ever, amid growing global health concerns, we’re taking extra steps to support one another, keep our communities safe, and help you navigate through uncertain times. We’re also providing you – our customers, plan sponsors, and financial professionals – with up-to-date insights on how to weather market volatility.

Frequently Asked Questions

What is MassMutual's policy regarding Death or Disability Claims due to COVID-19?

MassMutual’s products do not exclude pandemic events such as the coronavirus (COVID-19). We adjudicate each claim based on its unique facts and circumstances and pursuant to the terms and conditions of the policy, the same as we do for any other death or disability.

Would an insured who is diagnosed with COVID-19 be eligible for benefits under their MassMutual Disability Income policy (Individual Disability Income, Business Overhead Expenses, RetireGuard, BuySell)?

To be eligible for benefit payments, the insured must be disabled as defined by the policy and must satisfy the elimination period. For most MassMutual Disability Income policies, this means that the Insured has a sickness or injury that prevents or limits them from performing the main duties of their occupation and is under a doctor’s care. It is best to review the policy for the specific definition(s) of disability.

We’re here to help


While the uncertainty and disruption we are facing in our world has been brought to new levels, we have managed through adversity for decades. And we’ll manage through this together as well. Here are some resources to help:

Crazy stock markets? Count your financial eggs
Sudden market drops point up the value of long-term investing horizons and diversification.

Protecting yourself against market fluctuations in retirement
There are alternatives that can help buffer your retirement income.

The power of perspective in turbulent times
Changing your investments can be a great idea, as long as you’re doing it for the right reasons.

If you have questions or concerns, please contact your financial professional.


Business Owners

Even during these challenging times, you can set your business on a path to a more financially secure future. Learn how MassMutual can help you protect what you’ve worked so hard to build. Protect your business


Plan Sponsors

Market volatility can be unnerving to you as well as your employees. Here are some valuable resources to help you guide your employees through the uncertainty:

Understanding recent market volatility and risk
Market volatility is fluid, requiring thoughtful risk management.

Is your pension plan prepared for unexpected market events?
Preparedness is key when faced with uncertainty, like the effect of a health crisis on defined benefit plans.

Read our market commentary and share the resources under “Customer” to help your employees understand more about market volatility.

MassMutual also offers virtual education meetings on specific financial topics for you and your employees. View this video to learn more.

Questions? Contact us at 1-800-637-6444.


Financial Professionals

During periods of market volatility, your clients need your expertise and guidance more than ever. And it’s good to know, you’ve got help. Whether you’re a new or seasoned financial professional, MassMutual is here to support you.

Market volatility and the 4 options
We are in the midst of an exogenous shock which could be accelerating or decelerating—no one really knows.

Opportunity favors the prepared
Preparation not only can help overcome bad times, it can enable leaders to capitalize on opportunities.

Read our market commentary and ongoing market updates and insights here.



MassMutual is taking appropriate action to protect the health of our employees, their families, and our community. All of our employees who have the capability to work remotely are doing so and we’ve also assured the continuity of our business operations. For more details, visit MassMutual's Business Continuity Program.


More on market volatility

Blog Listing

1 Financial strength ratings for MassMutual and its subsidiaries, C.M. Life Insurance Company and MML Bay State Life Insurance Company, are as follows: A.M. Best Company, A++ (Superior); Fitch Ratings, AA+ (Very Strong); Moody's Investors Service, Aa3 (High Quality); and S&P Global Ratings, AA+ (Very Strong). Ratings are current as of March 1, 2020 and are subject to change.