Frequently Asked Questions

Fulfilling Our Promise

We remain focused on the health and well-being of our customers and associates and are committed to helping you navigate these uncertain times.

Here are a few frequently asked questions and answers that may help put your mind at ease.


We’re here to help

We’re committed to helping customers who may be experiencing hardships as a result of COVID-19. If you’re experiencing financial hardship because of COVID-19, please contact us to discuss how we may be able to help.


Access your account 24/7

Did you know that many common questions and transactions are available to you through a registered account on

Account values, Annual Statements, Billing Statements, Policy Coverage Summaries, Forms, and Tax Documents are available for most policyholders through a registered account online.

We also accept premium payments and address changes 24/7. Log in or create an online account now.


What is MassMutual's policy regarding Death or Disability Claims due to COVID-19?

MassMutual’s products do not exclude pandemic events such as the coronavirus (COVID-19). We adjudicate each claim based on its unique facts and circumstances and pursuant to the terms and conditions of the policy, the same as we do for any other death or disability.

For our Disability Insurance policyholders only:

Would an insured who is diagnosed with COVID-19 be eligible for benefits under their MassMutual Disability Income policy (Individual Disability Income, Business Overhead Expenses, RetireGuard, BuySell)?

To be eligible for benefit payments, the insured must be disabled as defined by the policy and must satisfy the elimination period. For most MassMutual Disability Income policies, this means that the Insured has a sickness or injury that prevents or limits them from performing the main duties of their occupation and is under a doctor’s care. It is best to review the policy for the specific definition(s) of disability.