Login Help

    Login Help

    Need help accessing an account or have a question about an application, enrollment, or bill pay? Click on one of the following links to get started:

    Individual Account Access

    Business Account Access

    Bill Pay, Application & Enrollment Help




    Individual Account Access

    Life Insurance, Disability Income Insurance, Annuities and Executive Benefits

    Call 1 (800) 272-2216 (Weekdays from 8 a.m. to 8 p.m. EST.)

    Click here to register or log in to your account.

    RetireSMARTSM

    Call 1-800-743-5274 (Weekdays from 8 a.m. to 8 p.m. EST.)
    You can also contact your Plan Administrator.

    Click here to register or login to RetireSMART.

    Other Retirement Accounts

    Click here to access other MassMutual retirement accounts.

    MassMutual IRA
    For lost or forgotten ID or PIN -

    Call 1 (866) 306-6472 (Weekdays from 8 a.m. to 5 p.m. EST.)

    Click here to login, register or reset a password.






    Business Account Access

    Total Retirement Center
    For Lost or forgotten member ID or password, please send us an e-mail or contact your MassMutual Account Manager.

    Click here to access the Total Retirement Center.

    Other Retirement Accounts

    Click here to access other retirement plan sponsor accounts.

    Executive Benefits (Broker and Plan Administrators)
    For assistance accessing your account, please call the appropriate number below.

    For COLI, call 1 (800) 665-2654 (Weekdays from 8 a.m. to 5 p.m. EST.)

    For GVUL, call 1 (800) 548-0073 (Weekdays from 8 a.m. to 5 p.m. EST.)

    Click here to login to Executive Benefits.






    Bill Pay, Application & Enrollment Help

    Bill Pay
    If you would like to register to use eBill* and ePay, please:

    Call 1 (800) 272-2216 (Weekdays from 8 a.m. to 8 p.m. EST.)

    Click here to register and learn about electronic billing and payment options.

    *eBilling is currently only available for life insurance and disability income insurance accounts.

    GVUL Online Enrollment
    Your User ID and PIN is provided in your application. For account questions or PIN reset -

    Call 1 (800) 548-0073 (Weekdays from 8 a.m. to 5 p.m. EST.)

    Click here to access GVUL online.

    DI Online Application Tool
    Your User ID and Password is provided by your employer. If you have lost or forgotten your ID or password –

    Call us at 1 (888) 237-8897 (Weekdays from 8 a.m. to 8 p.m. EST.)

    Click here to register or log in for DI Online.

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