Domestic Violence Hotline

    New York and Illinois law requires insurers, such as MassMutual, to establish procedures to protect and limit access to certain personal information related to a victim of domestic violence who owns or is the insured/annuitant under an insurance policy.

    Information for Individuals from New York

    Confidentiality for Domestic Violence Victims and Endangered Individuals

    Per New York law, (NY Insurance Law § 2612; 11 NYCRR 244), a victim of domestic violence, the legal representative of the victim, or, if the victim is a child, the child’s parent or guardian, may request to receive policy information or claims-related information by providing an alternative address, telephone number, or other method of contact. The requestor may submit directly to MassMutual a valid Order of Protection (“Protective Order”) or a reasonable request, via phone or writing, stating that disclosure of any policy or claims-related information could endanger the individual or his/her family.

    If a victim of domestic violence, the victim’s legal representative, or a child’s parent or guardian, delivers to the insurer a valid Protective Order or a reasonable request for confidentiality, the insurer is prohibited for the duration of the Protective Order or request from disclosing certain personal information to the person against whom the Protective Order or request applies. Without the express consent of the person making the request, an insurer may not disclose: (1) the address and telephone number of the impacted individual; (2) the nature of the services provided to the impacted individual; or (3) the name or address of the person or entity providing services to the impacted individual.

    If the victim of domestic violence chooses to revoke the Order of Protection or reasonable request, he/she must submit a written request to MassMutual.

    If you require additional resources with respect to domestic violence, please contact the NYS Domestic and Sexual Violence Hotline at 1-800-942-6906.

    To submit a written request to MassMutual, please mail to:
    MassMutual Financial Group
    Enterprise Document Management Hub
    1295 State Street – W360
    Springfield MA 01111-0001

    Information for Individuals from Illinois

    Confidentiality for Domestic Violence Victims and Endangered Individuals

    Per Illinois law, (IL Rule 2028.5+; 215 ILCS 5/355b), a victim of domestic violence, the legal representative of the victim, or, if the victim is a child, the child’s parent or guardian, may request to receive policy information or claims-related information by providing an alternative address, telephone number, or other method of contact. The requestor may submit directly to MassMutual a valid Order of Protection (“Protective Order”) or a reasonable request, via phone or writing, stating that disclosure of any policy or claims-related information could endanger the individual or his/her family.

    If a victim of domestic violence, the victim’s legal representative, or a child’s parent or guardian, delivers to the insurer a valid Protective Order or a reasonable request for confidentiality, the insurer is prohibited for the duration of the Protective Order or request from disclosing certain personal information to the person against whom the Protective Order or request applies. Without the express consent of the person making the request, an insurer may not disclose: (1) the address and telephone number of the impacted individual; (2) the nature of the services provided to the impacted individual; or (3) the name or address of the person or entity providing services to the impacted individual.

    If the victim of domestic violence chooses to revoke the Order of Protection or reasonable request, he/she must submit a written request to MassMutual.

    If you require additional resources with respect to domestic violence, please contact the IL Domestic Violence Helpline at 1-877-863-6338.

    To submit a written request to MassMutual, please mail to:
    MassMutual Financial Group
    Enterprise Document Management Hub
    1295 State Street – W360
    Springfield MA 01111-0001

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