MassMutual’s Disaster Relief and Servicing Guidelines

      MassMutual’s Disaster Relief and Servicing Guidelines

      MassMutual’s disaster relief and servicing guidelines help ensure that policyowners and clients in impacted areas have service and product options available to them when natural disasters occur. These may include extended grace periods, lost policy assistance, address change support, and various policy and plan provisions. For more information, click here or call our Customer Service Center at (800) 272-2216 with questions about insurance policies and annuities, or call (800) 743-5274 with questions about retirement plans.



      Grace Period Extensions
      In response to the damage caused by natural disasters, including severe storms, flooding, tornadoes, and landslides, the premium paying grace period* has been extended for the counties listed below.

      Texas: AUSTIN, COLORADO, FAYETTE, FORT BEND, GRIMES, HARRIS, LIBERTY, MONTGOMERY, PARKER, SAN JACINTO, WALLER and WHARTON
      Premium Due Dates: 4/25/2016 - 5/26/2016
      Normal Grace Period: 5/26/2016 - 6/26/2016
      New Grace Period: 5/26/2016 - 7/27/2016

      Mississippi: BOLIVAR, CLARKE, COAHOMA, FORREST, GEORGE, GREENE, JONES, MARION, PANOLA, PEARL RIVER, PERRY, QUITMAN, SUNFLOWER, TALLAHATCHIE, TUNICA, WASHINGTON and WAYNE
      Premium Due Dates: 3/25/2016 - 4/25/2016
      Normal Grace Period: 4/25/2016 - 5/26/2016
      New Grace Period: 4/25/2016 - 6/26/2016

      Texas: ERATH, GREGG, HARRISON, HENDERSON, HOOD, JASPER, LIMESTONE, MARION, NEWTON, ORANGE, PARKER, SHELBY and TYLER
      Premium Due Dates: 3/19/2016 - 4/19/2016
      Normal Grace Period: 4/19/2016 - 5/20/2016
      New Grace Period: 4/19/2016 - 6/20/2016

      Louisiana: ALLEN, ASCENSION, AVOYELLES, BEAUREGARD, BIENVILLE, BOSSIER, CADDO, CALCASIEU, CALDWELL, CATAHOULA, CLAIBORNE, DE SOTO, EAST CARROLL, FRANKLIN, GRANT, JACKSON, LA SALLE, LINCOLN, LIVINGSTON, MADISON, MOREHOUSE, NATCHITOCHES, OUACHITA PARISH, RAPIDES, RED RIVER, RICHLAND, SABINE, SAINT HELENA, SAINT TAMMANY, TANGIPAHOA, UNION, VERNON, WASHINGTON, WEBSTER, WEST CARROLL and WINN
      Premium Due Dates: 3/13/2016 - 4/13/2016
      Normal Grace Period: 4/13/2016 - 5/14/2016
      New Grace Period: 4/13/2016 - 6/14/2016

      Arkansas: BENTON, CARROLL, CRAWFORD, FAULKNER, JACKSON, JEFFERSON, LEE, LITTLE RIVER, PERRY, SEBASTIAN and SEVIER
      Premium Due Dates: 2/5/2016 - 3/7/2016
      Normal Grace Period: 3/7/2016 - 4/7/2016
      New Grace Period: 3/7/2016 - 5/8/2016


      * The normal premium paying grace period is 31 days for our life insurance, long-term care insurance, disability income insurance, and annuity contracts for which premium payments are required. As part of our Natural Disaster Program, this 31-day grace period has been extended by an additional 31 days yielding a total grace period of 62 days.


      Close