MassMutual’s disaster relief and servicing guidelines help ensure that policyowners and clients in impacted areas have service and product options available to them when natural disasters occur. These may include extended grace periods, lost policy assistance, address change support, and various policy and plan provisions. For more information, click here or call our Customer Service Center at (800) 272-2216 with questions about insurance policies and annuities, or call (800) 743-5274 with questions about retirement plans.
Grace Period Extensions
In response to the damage caused by natural disasters, including severe storms, flooding, tornadoes, and landslides, the premium paying grace period* has been extended for the counties listed below.
California: SHASTA
Nature of Disaster: Wildfires and High Winds
Premium Due Dates: 8/4/2018-9/4/2018
Normal Grace Period: 9/4/2018-10/5/2018
New Grace Period: 9/4/2018-11/5/2018
Texas: CAMERON, HIDALGO
Nature of Disaster: Severe Storms and Flooding
Premium Due Dates: 7/6/2018-8/6/2018
Normal Grace Period: 8/6/2018-9/6/2018
New Grace Period: 8/6/2018-10/7/2018
Maryland: HOWARD, BALTIMORE CITY, BALTIMORE
Nature of Disaster: Severe Storms and Flooding
Premium Due Dates: 5/29/2018-6/29/2018
Normal Grace Period: 6/29/2018-7/30/2018
New Grace Period: 6/29/2018-8/30/2018
Maryland: FREDERICK, WASHINGTON
Nature of Disaster: Rain Disaster
Premium Due Dates: 5/23/2018 - 6/23/2018
Normal Grace Period: 6/23/2018 - 7/24/2018
New Grace Period: 6/23/2018 - 8/24/2018
Indiana: CARROLL, CLARK, ELKHART, FLOYD, HARRISON, JEFFERSON, LAKE, MARSHALL, ST JOSEPH
Nature of Disaster: Severe Storms and Flooding
Premium Due Dates: 5/4/2018 - 6/4/2018
Normal Grace Period: 6/4/2018 - 7/5/2018
New Grace Period: 6/4/2018 - 8/5/2018
North Carolina: GUILFORD, ROCKINGHAM
Nature of Disaster: Severe Storms and Tornadoes
Premium Due Dates: 5/8/2018 - 6/8/2018
Normal Grace Period: 6/8/2018 - 7/9/2018
New Grace Period: 6/8/2018 - 8/9/2018
Alabama: CALHOUN, CULLMAN, ETOWAH
Nature of Disaster: Severe Storms and Tornadoes
Premium Due Dates: 4/26/2018 - 5/27/2018
Normal Grace Period: 5/27/2018 - 6/27/2018
New Grace Period: 5/27/2018 - 7/28/2018
American Samoa: AMERICAN SAMOA
Nature of Disaster: Tropical Storm Gita
Premium Due Dates: 3/2/2018 - 4/2/2018
Normal Grace Period: 4/2/2018 - 5/3/2018
New Grace Period: 4/2/2018 - 6/3/2018
Ohio: ADAMS, ATHENS, BELMONT, BROWN, CLERMONT, COLUMBIANA, GALLIA, HAMILTON, HOCKING, JACKSON, JEFFERSON, LAWRENCE, MEIGS, MONROE, MUSKINGUM, SCIOTO, WASHINGTON
Nature of Disaster: Severe Storms & Heavy Rains
Premium Due Dates: 3/7/2018 - 4/7/2018
Normal Grace Period: 4/7/2018 - 5/8/2018
New Grace Period: 4/7/2018 - 6/8/2018
Indiana: BENTON, CARROLL, CLARK, CRAWFORD, DEARBORN, ELKHART, FLOYD, FULTON, HARRISON, JACKSON, JASPER, JEFFERSON, KOSCIUSKO, LA PORTE, LAKE, MARSHALL, NEWTON, NOBLE, OHIO, PERRY, PORTER, POSEY, PULASKI, SPENCER, ST JOSEPH, STARKE, SWITZERLAND, WABASH, WARREN, WARRICK, WHITE
Nature of Disaster: Severe Storms and Flooding
Premium Due Dates: 2/14/2018 - 3/17/2018
Normal Grace Period: 3/17/2018 - 4/17/2018
New Grace Period: 3/17/2018 - 5/18/2018
California: LOS ANGELES, SAN DIEGO, SANTA BARBARA, VENTURA
Nature of Disaster: California Wildfires, Flooding, Mudflows, Debris Flows
Premium Due Dates: 1/2/2018 - 2/2/2018
Normal Grace Period: 2/2/2018 - 3/5/2018
New Grace Period: 2/2/2018 - 4/5/2018
California: BUTTE, LAKE, MENDOCINO, NAPA, NEVADA, ORANGE, SONOMA and YUBA
Nature of Disaster: California Wildfires
Premium Due Dates: 10/10/2017 - 11/10/2017
Normal Grace Period: 11/10/2017 - 12/11/2017
New Grace Period: 11/10/2017 - 1/11/2018
U.S. Virgin Islands: SAINT CROIX, SAINT JOHN and SAINT THOMAS
Nature of Disaster: Hurricane Maria
Premium Due Dates: 9/20/2017 - 10/21/2017
Normal Grace Period: 10/21/2017 - 11/21/2017
New Grace Period: 10/21/2017 - 12/22/2017
Puerto Rico: ADJUNTAS, AGUADA, AGUADILLA, AGUAS BUENAS, AIBONITO, ANASCO, ARECIBO, ARROYO, BARCELONETA, BARRANQUITAS, BAYAMON, CABO ROJO, CAGUAS, CAMUY, CANOVANAS, CAROLINA, CATANO, CAYEY, CEIBA, CIALES, CIDRA, COAMO, COMERIO, COROZAL, CULEBRA, DORADO, FAJARDO, FLORIDA, GUANICA, GUAYAMA, GUAYANILLA, GUAYNABO, GURABO, HATILLO, HORMIGUEROS, HUMACAO, ISABELA, JAYUYA, JUANA DIAZ, JUNCOS, LAJAS, LARES, LAS MARIAS, LAS PIEDRAS, LOIZA, LUQUILLO, MANATI, MARICAO, MAUNABO, MAYAGUEZ, MOCA, MOROVIS, NAGUABO, NARANJITO, OROCOVIS, PATILLAS, PENUELAS, PONCE, QUEBRADILLAS, RINCON, RIO GRANDE, SABANA GRANDE, SALINAS, SAN GERMAN, SAN JUAN, SAN LORENZO, SAN SEBASTIAN, SANTA ISABEL, TOA ALTA, TOA BAJA, TRUJILLO ALTO, UTUADO, VEGA ALTA, VEGA BAJA, VIEQUES, VILLALBA, YABUCOA and YAUCO
Nature of Disaster: Hurricane Maria
Premium Due Dates: 9/20/2017 - 10/21/2017
Normal Grace Period: 10/21/2017 - 11/21/2017
New Grace Period: 10/21/2017 - 12/22/2017
Georgia: APPLING, ATKINSON, BACON, BAKER, BALDWIN, BANKS, BARROW, BARTOW, BEN HILL, BERRIEN, BIBB, BLECKLEY, BRANTLEY, BROOKS, BRYAN, BULLOCH, BURKE, BUTTS, CALHOUN, CAMDEN, CANDLER, CARROLL, CATOOSA, CHARLTON, CHATHAM, CHATTAHOOCHEE, CHATTOOGA, CHEROKEE, CLARKE, CLAY, CLAYTON, CLINCH, COBB, COFFEE, COLQUITT, COLUMBIA, COOK, COWETA, CRAWFORD, CRISP, DADE, DAWSON, DECATUR, DEKALB, Dekalb County, DODGE, DOOLY, DOUGHERTY, DOUGLAS, EARLY, ECHOLS, EFFINGHAM, ELBERT, EMANUEL, EVANS, FANNIN, FAYETTE, FLOYD, FORSYTH, FRANKLIN, FULTON, Fulton County, GILMER, GLASCOCK, GLYNN, GORDON, GRADY, GREENE, GWINNETT, HABERSHAM, Habersham County, HALL, HANCOCK, HARALSON, HARRIS, HART, HEARD, HENRY, HOUSTON, IRWIN, JACKSON, JASPER, JEFF, DAVIS, JEFFERSON, JENKINS, JOHNSON, JONES, LAMAR, LANIER and LAURENS
Nature of Disaster: Hurricane Irma
Premium Due Dates: 9/15/2017 - 10/16/2017
Normal Grace Period: 10/16/2017 - 11/16/2017
New Grace Period: 10/16/2017 - 12/17/2017
U.S. Virgin Islands: SAINT JOHN and SAINT THOMAS
Nature of Disaster: Hurricane Irma
Premium Due Dates: 9/7/2017 - 10/8/2017
Normal Grace Period: 10/8/2017 - 11/8/2017
New Grace Period: 10/8/2017 - 12/9/2017
Florida: ALACHUA, BAKER, BAY, BRADFORD, BREVARD, BROWARD, CALHOUN, CHARLOTTE, CITRUS, CLAY, COLLIER, COLUMBIA, DE SOTO, DIXIE, DUVAL, ESCAMBIA, FLAGLER, FRANKLIN, GADSEN, GILCHRIST, GLADES, GULF, HAMILTON, HARDEE, HENDRY, HERNANDO, HIGHLANDS, HILLSBOROUGH, HOLMES, INDIAN RIVER, JACKSON, JEFFERSON, LAFAYETTE, LAKE, LEE, LEVY, LIBERTY, MADISON, MANATEE, MARION, MARTIN, MIAMI-DADE, MONROE, NASSAU, OKALOOSA, OKEECHOBEE, ORANGE, OSCEOLA, PALM BEACH, PASCO, PINELLAS, POLK, PUTNAM, SAINT JOHNS, SAINT LUCIE, SANTA ROSA, SARASOTA, SEMINOLE, SUMTER, SUWANNEE, TAYLOR, UNION, VOLUSIA, WAKULLA, WALTON and WASHINGTON
Nature of Disaster: Hurricane Irma
Premium Due Dates: 9/10/2017 - 10/11/17
Normal Grace Period: 10/11/2017 - 11/11/2017
New Grace Period: 10/11/2017 - 12/12/2017
Puerto Rico: CANOVANAS, CULEBRA, LOIZA and VIEQUES
Nature of Disaster: Hurricane Irma
Premium Due Dates: 9/10/2017 - 10/11/17
Normal Grace Period: 10/11/2017 - 11/11/2017
New Grace Period: 10/11/2017 - 12/12/2017
State: Texas
Date posted: 8/25/2017
Nature of Disaster: Hurricane
Counties impacted: ARANSAS, ATASCOSA, AUSTIN, BASTROP, BEE, BEXAR, BRAZORIA, BRAZOS, BURLESON, CALDWELL, CALHOUN, CAMERON, CHAMBERS, COLORADO, COMAL, DE WITT, FAYETTE, FORT BEND, GALVESTON, GOLIAD, GONZALES, GRIMES, GUADALUPE, HARDIN, HARRIS, JACKSON, JASPER, JEFFERSON, JIM WELLS, KARNES, KERR, KLEBERG, LAVACA, LEE, LEON, LIBERTY, LIVE OAK, MADISON, MATAGORDA, MONTGOMERY, NEWTON, NUECES, ORANGE, POLK, REFUGIO, SABINE, SAN JACINTO, SAN PATRICIO, TYLER, VICTORIA, WALKER, WALLER, WASHINGTON, WHARTON, WILLACY and WILSON
Premium Due Dates: 8/25/2017 - 9/25/2017
Normal Grace Period: 9/25/2017 - 10/26/2017
Extended Grace Period: 9/25/2017 - 11/26/2017
West Virginia: HARRISON, MARION, MARSHALL and WETZEL
Nature of Disaster: Severe Storms, Flooding, Landslides, Mudslides
Premium Due Dates: 8/18/2017 - 9/18/2017
Normal Grace Period: 9/18/2017 - 10/19/2017
New Grace Period: 9/18/2017 - 11/19/2017
Michigan: BAY, GLADWIN, ISABELLA and MIDLAND
Nature of Disaster: Severe Storms and Flooding
Premium Due Dates: 8/2/2017 - 9/2/2017
Normal Grace Period: 9/2/2017 - 10/3/2017
New Grace Period: 9/2/2017 - 11/3/2017
Illinois: COOK, KANE, LAKE and MCHENRY
Nature of Disaster: Significant Flooding
Premium Due Dates: 7/12/2017 - 8/12/2017
Normal Grace Period: 8/12/2017 - 9/12/2017
New Grace Period: 8/12/2017 - 10/13/2017
Missouri: BOLLINGER, BUTLER, CARTER, DOUGLAS, DUNKLIN, FRANKLIN, GASCONADE, HOWELL, JASPER, JEFFERSON, MADISON, MARIES, MCDONALD, NEWTON, OREGON, OSAGE, OZARK, PEMISCOT, PHELPS, PULASKI, REYNOLDS, RIPLEY, SAINT LOUIS, SHANNON, STONE, TANEY and TEXAS
Nature of Disaster: Severe Storms, Tornadoes, Straight-line Winds, and Flooding
Premium Due Dates: 6/2/2017 - 7/3/2017
Normal Grace Period: 7/3/2017 - 8/3/2017
New Grace Period: 7/3/2017 - 9/3/2017
Arkansas: BAXTER, BENTON, BOONE, CARROLL, CLAY, CLEBURNE, CONWAY, CRAIGHEAD, CROSS, DREW, FAULKNER, FULTON, GREENE, INDEPENDENCE, IZARD, JACKSON, LAWRENCE, MADISON, MARION, MISSISSIPPI, MONROE, MONTGOMERY, NEWTON, OUACHITA, PERRY, PRAIRIE, PULASKI, RANDOLPH, SALINE, SEARCY, SHARP, STONE, WASHINGTON, WHITE, WOODRUFF and YELL
Premium Due Dates: 5/8/2017 - 6/8/2017
Normal Grace Period: 6/8/2017 - 7/9/2017
New Grace Period: 6/8/2017 - 8/9/2017
Missouri: AUDRAIN, BARRY, BARTON, BATES, BENTON, BOLLINGER, BOONE, BUTLER, CALLAWAY, CAMDEN, CAPE GIRARDEAU, CARTER, CEDAR, CHRISTIAN, COLE, COOPER, CRAWFORD, DADE, DALLAS, DENT, DOUGLAS, DUNKLIN, FRANKLIN, GASCONADE, GREENE, HENRY, HICKORY, HOWARD, HOWELL, IRON, JASPER, JEFFERSON, JOHNSON, LACLEDE, LAWRENCE, LINCOLN, MADISON, MARIES, MCDONALD, MILLER, MISSISSIPPI, MONITEAU, MONTGOMERY, MORGAN, NEW MADRID, NEWTON, OREGON, OSAGE, OZARK, PEMISCOT, PERRY, PETTIS, PHELPS, PIKE, POLK, PULASKI, RALLS, REYNOLDS, RIPLEY, SAINT CHARLES, SAINT FRANCOIS, SAINT LOUIS, SAINTE GENEVIEVE, SALINE, SCOTT, SHANNON, St. Clair County, STODDARD, STONE, TANEY, TEXAS, VERNON, WARREN, WASHINGTON, WAYNE, WEBSTER and WRIGHT
Nature of Disaster: Servere Storms and Flooding
Premium Due Dates: 5/4/2017 - 6/4/2017
Normal Grace Period: 6/4/2017 - 7/5/2017
New Grace Period: 6/4/2017 - 8/5/2017
Louisiana: LIVINGSTON and ORLEANS
Nature of Disaster: Severe Storms, Tornadoes, and Straight-line Winds
Premium Due Dates: 2/11/2017 - 3/14/2017
Normal Grace Period: 3/14/2017 - 4/14/2017
New Grace Period: 3/14/2017 - 5/15/2017
Georgia: BERRIEN, COOK, CRISP, DOUGHERTY, THOMAS, TURNER, WILCOX and WORTH
Nature of Disaster: Severe Storms, Tornadoes, and Straight-line Winds
Premium Due Dates: 1/26/2017 - 2/26/2017
Normal Grace Period: 2/26/2017 - 3/29/2017
New Grace Period: 2/26/2017 - 4/29/2017
Mississippi: FORREST, LAMAR, LAUDERDALE and PERRY
Nature of Disaster: Severe Storms, Tornadoes, Straight-line Winds, and Flooding
Premium Due Dates: 1/25/2017 - 2/25/2017
Normal Grace Period: 2/25/2017 - 3/28/2017
New Grace Period: 2/25/2017 - 4/28/2017
Tennessee: SEVIER
Nature of Disaster: Wildfires
Premium Due Dates: 12/15/2016 - 1/15/2017
Normal Grace Period: 1/15/2017 - 2/15/2017
New Grace Period: 1/15/2017 - 3/18/2017
Virginia: CHESAPEAKE CITY, HAMPTON CITY, NEWPORT NEWS CITY, NORFOLK CITY, PORTSMOUTH CITY, SUFFOLK CITY and VIRGINIA BEACH CITY
Nature of Disaster: Hurricane Matthew
Premium Due Dates: 11/2/2016 - 12/3/2016
Normal Grace Period: 12/3/2016 - 1/3/2017
New Grace Period: 12/3/2016 - 2/3/2017
Minnesota: BLUE EARTH, FREEBORN, HENNEPIN, LE SUEUR, RICE, STEELE and WASECA
Nature of Disaster: Servere Storms and Flooding
Premium Due Dates: 11/2/2016 - 12/3/2016
Normal Grace Period: 12/3/2016 - 1/3/2017
New Grace Period: 12/3/2016 - 2/3/2017
North Carolina: ANSON, BEAUFORT, BERTIE, BLADEN, BRUNSWICK, CAMDEN, CARTERET, CHATHAM, CHOWAN, COLUMBUS, CRAVEN, CUMBERLAND, CURRITUCK, DARE, DUPLIN, EDGECOMBE, GATES, GREENE, HALIFAX, HARNETT, HERTFORD, HOKE, HYDE, JOHNSTON, JONES, LEE, LENOIR, MARTIN, MOORE, NASH, NEW HANOVER, NORTHAMPTON, ONSLOW, PAMLICO, PASQUOTANK, PENDER, PERQUIMANS, PITT, RICHMOND, ROBESON, SAMPSON, SCOTLAND, TYRRELL, WAKE, WASHINGTON, WAYNE and WILSON
Nature of Disaster: Hurricane Matthew
Premium Due Dates: 10/10/2016 - 11/10/2016
Normal Grace Period: 11/10/2016 - 12/11/2016
New Grace Period: 11/10/2016 - 1/11/2017
Georgia: BRYAN, BULLOCH, CHATHAM, EFFINGHAM, GLYNN, MCINTOSH and WAYNE
Nature of Disaster: Hurricane Matthew
Premium Due Dates: 10/8/2016 - 11/8/2016
Normal Grace Period: 11/8/2016 - 12/9/2016
New Grace Period: 11/8/2016 - 1/9/2017
Florida: FLAGLER, PUTNAM, SAINT JOHNS and VOLUSIA
Nature of Disaster: Hurricane Matthew
Premium Due Dates: 10/8/2016 - 11/8/2016
Normal Grace Period: 11/8/2016 - 12/9/2016
New Grace Period: 11/8/2016 - 1/9/2017
South Carolina: ALLENDALE, BAMBERG, BARNWELL, BEAUFORT, BERKELEY, CALHOUN, CHARLESTON, CHESTERFIELD, CLARENDON, COLLETON, DARLINGTON, DILLON, DORCHESTER, FLORENCE, GEORGETOWN, HAMPTON, HORRY, JASPER, LEE, MARION, MARLBORO, ORANGEBURG, SUMTER and WILLIAMSBURG
Nature of Disaster: Emergency Order 2016-EO-001
Premium Due Dates: 10/4/2016 - 11/4/2016
Normal Grace Period: 11/4/2016 - 12/5/2016
New Grace Period: 11/4/2016 - 1/5/2017
Florida: CITRUS, DIXIE, HERNANDO, HILLSBOROUGH, LEON, LEVY, MANATEE, PASCO, PINELLAS, TAYLOR and WAKULLA
Nature of Disaster: Hurricane Hermine
Premium Due Dates: 9/28/2016 - 10/29/2016
Normal Grace Period: 10/29/2016 - 11/29/2016
New Grace Period: 10/29/2016 - 12/30/2016
West Virginia: BARBOUR, BOONE, BRAXTON, CABELL, CALHOUN, CLAY, DODDRIDGE, FAYETTE, GILMER, GREENBRIER, Greenbrier County, HARRISON, Harrison County, JACKSON, KANAWHA, LEWIS, LINCOLN, LOGAN, MARION, MASON, MCDOWELL, McDowell County, MERCER, MINGO, MONONGALIA, MONROE, NICHOLAS, PENDLETON, PLEASANTS, POCAHONTAS, PRESTON, PUTNAM, RALEIGH, ROANE, SUMMERS, Summers County, TAYLOR, TUCKER, TYLER, UPSHUR, WAYNE, WEBSTER, WETZEL, WIRT, WOOD and WYOMING
Nature of Disaster: Severe Storms, Flooding, Landslides, and Mudslides
Premium Due Dates: 6/23/2016 - 7/24/2016
Normal Grace Period: 7/24/2016 - 8/24/2016
New Grace Period: 7/24/2016 - 9/24/2016
Texas: AUSTIN, COLORADO, FAYETTE, FORT BEND, GRIMES, HARRIS, LIBERTY, MONTGOMERY, PARKER, SAN JACINTO, WALLER and WHARTON
Premium Due Dates: 4/25/2016 - 5/26/2016
Normal Grace Period: 5/26/2016 - 6/26/2016
New Grace Period: 5/26/2016 - 7/27/2016
Mississippi: BOLIVAR, CLARKE, COAHOMA, FORREST, GEORGE, GREENE, JONES, MARION, PANOLA, PEARL RIVER, PERRY, QUITMAN, SUNFLOWER, TALLAHATCHIE, TUNICA, WASHINGTON and WAYNE
Premium Due Dates: 3/25/2016 - 4/25/2016
Normal Grace Period: 4/25/2016 - 5/26/2016
New Grace Period: 4/25/2016 - 6/26/2016
Texas: ERATH, GREGG, HARRISON, HENDERSON, HOOD, JASPER, LIMESTONE, MARION, NEWTON, ORANGE, PARKER, SHELBY and TYLER
Premium Due Dates: 3/19/2016 - 4/19/2016
Normal Grace Period: 4/19/2016 - 5/20/2016
New Grace Period: 4/19/2016 - 6/20/2016
Louisiana: ALLEN, ASCENSION, AVOYELLES, BEAUREGARD, BIENVILLE, BOSSIER, CADDO, CALCASIEU, CALDWELL, CATAHOULA, CLAIBORNE, DE SOTO, EAST CARROLL, FRANKLIN, GRANT, JACKSON, LA SALLE, LINCOLN, LIVINGSTON, MADISON, MOREHOUSE, NATCHITOCHES, OUACHITA PARISH, RAPIDES, RED RIVER, RICHLAND, SABINE, SAINT HELENA, SAINT TAMMANY, TANGIPAHOA, UNION, VERNON, WASHINGTON, WEBSTER, WEST CARROLL and WINN
Premium Due Dates: 3/13/2016 - 4/13/2016
Normal Grace Period: 4/13/2016 - 5/14/2016
New Grace Period: 4/13/2016 - 6/14/2016
Arkansas: BENTON, CARROLL, CRAWFORD, FAULKNER, JACKSON, JEFFERSON, LEE, LITTLE RIVER, PERRY, SEBASTIAN and SEVIER
Premium Due Dates: 2/5/2016 - 3/7/2016
Normal Grace Period: 3/7/2016 - 4/7/2016
New Grace Period: 3/7/2016 - 5/8/2016
* The normal premium paying grace period is 31 days for our life insurance, long-term care insurance, disability income insurance, and annuity contracts for which premium payments are required. As part of our Natural Disaster Program, this 31-day grace period has been extended by an additional 31 days yielding a total grace period of 62 days.
