MassMutual’s Disaster Relief and Servicing Guidelines

    MassMutual’s disaster relief and servicing guidelines help ensure that policyowners and clients in impacted areas have service and product options available to them when natural disasters occur. These may include extended grace periods, lost policy assistance, address change support, and various policy and plan provisions. For more information, click here or call our Customer Service Center at (800) 272-2216 with questions about insurance policies and annuities, or call (800) 743-5274 with questions about retirement plans.




    Grace Period Extensions
    In response to the damage caused by natural disasters, including severe storms, flooding, tornadoes, and landslides, the premium paying grace period* has been extended for the counties listed below.

    Missouri: AUDRAIN, BARRY, BARTON, BOLLINGER, BOONE, BUTLER, CALLAWAY, CAMDEN, CAPE GIRARDEAU, CARTER, CEDAR, CHRISTIAN, CLARK, COLE, COOPER, CRAWFORD, DALLAS, DENT, DOUGLAS, DUNKLIN, FRANKLIN, GASCONADE, GREENE, HICKORY, HOWARD, HOWELL, IRON, JASPER, JEFFERSON, LACLEDE, LAWRENCE, LEWIS, LINCOLN, MADISON, MARIES, MARION, MCDONALD, MILLER, MISSISSIPPI, MONITEAU, MONTGOMERY, MORGAN, NEW MADRID, NEWTON, OREGON, OSAGE, OZARK, PEMISCOT, PERRY, PHELPS, PIKE, POLK, PULASKI, RALLS, REYNOLDS, RIPLEY, SAINT CHARLES, SAINT FRANCOIS, SAINT LOUIS, SAINT LOUIS CITY, SAINTE GENEVIEVE, SCOTT, SHANNON, ST CLARI COUNTY, STODDARD, STONE, TANEY, TEXAS, VERNON, WARREN, WASHINGTON, WAYNE, WEBSTER and WRIGHT
    Premium Due Dates: 1/4/2016 - 2/4/2016
    Normal Grace Period: 2/4/2016 - 3/6/2016
    New Grace Period: 2/4/2016 - 4/6/2016

    Mississippi: BENTON, COAHOMA, MARSHALL, QUITMAN and TIPPAH
    Premium Due Dates: 1/4/2016 - 2/4/2016
    Normal Grace Period: 2/4/2016 - 3/6/2016
    New Grace Period: 2/4/2016 - 4/6/2016

    Illinois: ALEXANDER, CALHOUN, CASS, CHRISTIAN, CLINTON, CUMBERLAND, DOUGLAS, IROQUOIS, JACKSON, JERSEY, LAWRENCE, MADISON, MARION, MENARD, MONROE, MORGAN, MOULTRIE, PIKE, RANDOLPH, RICHLAND, SANGAMON, ST. CLAIR COUNTY and VERMILION
    Premium Due Dates: 12/29/2015 - 1/29/2016
    Normal Grace Period: 1/29/2016 - 2/29/2016
    New Grace Period: 1/29/2016 - 3/31/2016
    Note: Complaints regarding disaster-related disputes or issues may be reported to the Illinois Department of Insurance by calling their toll-free complaint hotline at 1 (866) 445-5364, or file a complaint online at: https://mc.insurance.illinois.gov/messagecenter.nsf

    Texas: BASTROP, BRAZORIA, CALDWELL, CAMERON, COMAL, GALVESTON, GUADALUPE, HARDIN, HARRIS COUNTY, HAYS, HIDALGO, LIBERTY, NAVARRO, TRAVIS, WILLACY and WILSON
    Premium Due Dates: 11/25/2015 - 12/26/2015
    Normal Grace Period: 12/26/2015 - 1/26/2016
    New Grace Period: 12/26/2015 - 2/26/2016


    * The normal premium paying grace period is 31 days for our life insurance, long-term care insurance, disability income insurance, and annuity contracts for which premium payments are required. As part of our Natural Disaster Program, this 31-day grace period has been extended by an additional 31 days yielding a total grace period of 62 days.


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