Account FAQs

Get answers to frequently asked questions about registration, login, and self-service features available for your policy and accounts on


What are the benefits of creating an account on

An account on saves time and makes updating policy details — on your preferred device — easy. After you've claimed your account, a personalized Dashboard provides a snapshot of your policies and accounts with MassMutual. You can view policy details, including people on your policy, beneficiaries, outstanding loans, payments due, value, investment selections, and more. You can also set up recurring payments, change your address, change beneficiaries, view 1099 forms, view policy statements, and find helpful financial resources.

Account Creation and Login

Account Servicing

Billing and Payments


Mobile Insurance App

Need to talk it through

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One of our financial professionals can contact you to discuss taking care of loved ones, a family business, or a group of employees.


Other Contact Inquiries

Service of Process


Home Office
1295 State Street
Springfield, MA 01111-000


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Access your MassMutual accounts and policies - anywhere, anytime.

Account access at your fingertips - view information about your MassMutual insurance, annuities, pension annuities and investment accounts - view bills, schedule payments, update your address, download 1099s and more.