Account FAQs

Get answers to frequently asked questions about registration, login, and self-service features available for your policy and accounts on


What are the benefits of creating an account on

An account on saves time and makes updating policy details — on your preferred device — easy. After you've claimed your account, a personalized Dashboard provides a snapshot of your policies and accounts with MassMutual. You can view policy details, including people on your policy, beneficiaries, outstanding loans, payments due, value, investment selections, and more. You can also set up recurring payments, change your address, change beneficiaries, view 1099 forms, view policy statements, and find helpful financial resources.

Account Creation and Login

Account Servicing

Billing and Payments

How do I view and download current bills?

Log in or register and select the "Billing and Payments" option at the top of the page. Choose the appropriate policy from the dropdown and then navigate to the "Pay" tab. If you have an existing bill due, you will be able to view and download it here. Outstanding bills will also be shown in the "To Do" section on the Dashboard. Bills are available approximately 30 days prior to your payment due date.


Mobile Insurance App

Download the MassMutual app

Manage your policies and accounts on your schedule. With the MassMutual app, you can pay your bill, view statements and more 24/7.


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Need to talk it through

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One of our financial professionals can contact you to discuss taking care of loved ones, a family business, or a group of employees.


Other Contact Inquiries

Service of Process


Home Office
1295 State Street
Springfield, MA 01111-000