Contact Us

We've been helping people for over 165 years. Let's talk.


MassMutual Customer Service

If you have a question about your MassMutual policy or plan, please contact us at one of the options below. We're happy to help.

Get help for your existing account

Account FAQs

An account on saves time and makes updating policy details — on your preferred device — easy. After you've claimed your account, a personalized Dashboard provides a snapshot of your policies and accounts with MassMutual. You can view policy details, including people on your policy, beneficiaries, outstanding loans, payments due, value, investment selections, and more. You can also set up recurring payments, change your address, view 1099 forms, view policy statements, and find helpful financial resources.


Connect with a Financial Professional

Our Network of Financial Professionals

With over 8,000 financial professionals available across the nation and 4,500 on, we're committed to helping you secure your future. Whether you're taking care of loved ones, a family business, a company, or a group of employees, you'll receive the same level of personalized attention.

Find a financial professional

Get matched with a financial professional

Other Contact Inquiries

Billing and Payments
Media Contacts
Service of Process
Report Fraud

Home Office
1295 State Street
Springfield, MA 01111-0001
Corporate Office Locations