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MassMutual Customer Service

If you have a question about your MassMutual policy or plan, please contact us at one of the options below. We're happy to help.

Get help for your existing account

 Log In

 1-800-272-2216

Monday - Friday 8 a.m. - 8 p.m. ET

Looking for MassMutual Ascend?

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  Send us an email

  1-800-854-3649

Monday - Friday 8 a.m. - 5 p.m. ET
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 Send us an email

 1-800-272-2216

Monday - Friday 8 a.m. - 8 p.m. ET

Brokerage Products (529 plans, Mutual Funds, Exchange-Traded Funds, Individual Retirement Accounts, Unit Investment Trusts)

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  1-800-542-6767

Monday - Friday 8 a.m. - 6 p.m. ET

Institutional Investments

  Send us an email

  1-866-329-6277

Monday - Friday 8 a.m. - 8 p.m. ET

All life insurance (other than corporate-owned, bank-owned, executive group, and guaranteed)

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  Send us an email

  1-800-272-2216

Monday - Friday 8 a.m. - 8 p.m. ET

Corporate Owned, Bank Owned Life Insurance

  Send us an email

  1-800-665-2654

Monday - Friday 8 a.m. - 5 p.m. ET

Executive Group Life Insurance

  Send us an email

  1-800-548-0073

Monday - Friday 8 a.m. - 5 p.m. ET

Guaranteed Acceptance Life Insurance

  1-844-872-2200

Monday - Friday 9 a.m. - 6 p.m. ET

Simplified Whole Life

  1-844-872-2200

Monday - Friday 9 a.m. - 6 p.m. ET
  Send us an email

  1-888-505-8952

Monday - Friday 10 a.m. - 8 p.m. ET

Retirement Plans

If you are an Empower Retirement customer, please visit Empower to access your retirement plan account.

Pension Annuity Plans

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  1-800-775-4331

Monday - Friday 8 a.m. - 8 p.m. ET

Account FAQs

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Manage your policies and accounts on your schedule. With the MassMutual app, you can pay your bill, view statements and more 24/7.

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With over 7,600 financial professionals available across the nation and 4,500 on MassMutual.com, we're committed to helping you secure your future.

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