Expansion in Asia underscores company’s commitment to data analytics
for enhancing customer experience
Initial projects to focus on building insurance risk database
to enable use of algorithmic underwriting in Asia market
HONG KONG and SPRINGFIELD, Mass., Oct. 26, 2017 —Massachusetts Mutual Life Insurance Company (MassMutual) today announced the expansion of its global data science efforts, with the launch of a data science operation in Hong Kong. The initiative underscores MassMutual’s commitment to utilizing digital, big data and data analytics to provide a superior customer experience.
“We’re excited to be able to expand MassMutual’s data science efforts, with the establishment of a world-class team in Hong Kong,” said Sears Merritt, MassMutual’s Chief Data Scientist. “Data science has proven to be a critical area of differentiation – particularly when it comes to addressing customer needs. Our aim is to build a global database of individual mortality risk factors, and Hong Kong is a key market in which to start our initiative in the region.”
Heading the initial team in Hong Kong, which is expected to expand as appropriate, is Xiangdong Gu, a MassMutual lead data scientist since 2015.
The company’s early work in the data-rich Asian marketplace will focus on individual risk assessment, creating algorithms and predictive models of risk that will further bolster the company’s global data base profiles and exceed state-of-the-art models.
Importantly, learnings coming from the Asia-focused projects will enhance the platform for LifeRisk 360, a recently announced MassMutual digital initiative that will utilize cutting-edge data science techniques to create the first individual mortality risk scoring system of its kind for the life insurance industry.
The data science work in Hong Kong is being conducted through MassMutual subsidiary MassMutual International LLC.