May 07, 2015

    MassMutual Cinches Seven Stevie® Awards for Customer Service

    MassMutual Cinches Seven Stevie® Awards for Customer Service

    Company Honored in Multiple Categories for Dedication to Exemplary Service

    SPRINGFIELD, MASS., May 7, 2015 – Massachusetts Mutual Life Insurance Company (MassMutual) was presented with one Gold and Six Bronze Stevie® Awards in recognition of its achievement in business.

    Stevie Awards, the world’s premier business award competition, recognized individuals and teams for delivering outstanding performance in customer service. MassMutual attended the ninth annual awards gala and took home seven awards, including:

    • Customer Service Team of the Year-Recovery Situation:  Customer Service Center Leads Initiative, Gold Winner
    • Contact Center of the Year (Over 100 Seats): Customer Service Center, Bronze Winner
    • Customer Service Department of the Year:  Customer Service Center, Bronze Winner
    • Customer Service Management Team of the Year:  Service Center Leadership Team, Bronze Winner
    • Front-Line Customer Service Team of the Year: Blue Chip Services Team, Bronze Winner
    • Contact Center Manager of the Year:  Lisa Kos, Customer Service Manager, Blue Chip Services, Bronze Winner
    • Front-Line Customer Service Professional of the Year:  Stephanie Rodrigues, Field Services Consultant, Bronze Winner

    “Every day, we strive to deliver an exemplary experience to the financial service professionals, policyowners, and customers whom we serve,” said Roger Putnam, Senior Vice President and Chief Operating Officer of MassMutual’s U.S. Insurance Group Operations. “We are very pleased that the organizers of the Stevie Awards have recognized our efforts and have included us alongside some of the most admired and innovative service organizations in the world.”

    Competition for these awards was particularly stiff. Nearly 2,000 nominations from organizations of all sizes and in virtually every industry were evaluated. Entries were considered in 54 categories for customer service and contact center achievements. More than 100 members of several specialized judging committees determined the Gold Silver and Bronze Stevie Award placements from among the Finalists during final judging earlier this month. 

    “Entries to the Stevie Awards for Sales & Customer Service awards have more than doubled over the past three years,” said Michael Gallagher, president and founder of the Stevie Awards. “The widespread support of this program illustrates the importance of the functions it recognizes to business success. This year’s Stevie Award winners are the highest rated in the history of the awards, and we congratulate all of the winners on their commitment to excellence and innovation.”

    About MassMutual

    Founded in 1851, MassMutual is a leading mutual life insurance company that is run for the benefit of its members and participating policyowners. The company has a long history of financial strength and strong performance, and although dividends are not guaranteed, MassMutual has paid dividends to eligible participating policyowners consistently since the 1860s. With whole life insurance as its foundation, MassMutual provides products to help meet the financial needs of clients, such as life insurance, disability income insurance, long term care insurance, retirement/401(k) plan services, and annuities. In addition, the company’s strong and growing network of financial professionals helps clients make good financial decisions for the long-term.

    MassMutual Financial Group is a marketing name for Massachusetts Mutual Life Insurance Company (MassMutual) and its affiliated companies and sales representatives. MassMutual is headquartered in Springfield, Massachusetts and its major affiliates include: Babson Capital Management LLC; Baring Asset Management Limited; Cornerstone Real Estate Advisers LLC; The First Mercantile Trust Company; MassMutual International LLC; MML Investors Services, LLC, Member FINRA and SIPC; OppenheimerFunds, Inc.; and The MassMutual Trust Company, FSB.

    About The Stevie Awards
    The Stevie Awards are conferred in six programs: The American Business Awards, the German Stevie Awards, The International Business Awards, the Stevie Awards for Women in Business, the Stevie Awards for Sales & Customer Service, and the Asia-Pacific Stevie Awards. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at, and follow the Stevie Awards on Twitter @TheStevieAwards.