December 03, 2014

    MassMutual Wins Two ContactCenterWorld Global Awards

    MassMutual Wins Two ContactCenterWorld Global Awards

    Company Honored with Top Awards by ContactCenterWorld for Seventh Year in-a-Row

    (Springfield, MA) – Massachusetts Mutual Life Insurance Company (MassMutual) won two awards at the 2014 ContactCenterWorld Global Top Ranking Performers Best Practices Conference.

    MassMutual was named to the 2014 Best in the World list winning a gold medal for Best in Community Spirit, which exemplifies MassMutual’s commitment to corporate responsibility initiatives including volunteer efforts, philanthropy and educational programs that all employees are encouraged to participate in.

    “MassMutual is honored to be recognized for our corporate responsibility efforts considering the value we place on making a difference and encouraging our employees to get involved in their communities,” said Nick Fyntrilakis, vice president, Community Responsibility, MassMutual. “Whether they are volunteering, donating to a cause or mentoring our youth, we are proud of all of our employees who choose to give back.”

    In addition, MassMutual employee, Jessica Reid, was awarded a gold medal in the Best Customer Service Professional category, recognizing her commitment to providing exemplary service to customers.

    In addition, earlier this year, MassMutual won five awards at the 2014 ContactCenterWorld Americas Top Ranking Performers Conference and Awards.

    ContactCenterWorld is the global association for contact center and customer best practices and networking. The ContactCenterWorld honors are awarded to the entrants who demonstrated to industry-peer judges that they are indeed the best.

    About MassMutual
    Founded in 1851, MassMutual is a leading mutual life insurance company that is run for the benefit of its members and participating policyowners. The company has a long history of financial strength and strong performance, and although dividends are not guaranteed, MassMutual has paid dividends to eligible participating policyowners consistently since the 1860s. With whole life insurance as its foundation, MassMutual provides products to help meet the financial needs of clients, such as life insurance, disability income insurance, long term care insurance, retirement/401(k) plan services, and annuities. In addition, the company’s strong and growing network of financial professionals helps clients make good financial decisions for the long-term.

    MassMutual Financial Group is a marketing name for Massachusetts Mutual Life Insurance Company (MassMutual) and its affiliated companies and sales representatives. MassMutual is headquartered in Springfield, Massachusetts and its major affiliates include: Babson Capital Management LLC; Baring Asset Management Limited; Cornerstone Real Estate Advisers LLC; The First Mercantile Trust Company; MassMutual International LLC; MML Investors Services, LLC, Member FINRA and SIPC; OppenheimerFunds, Inc.; and The MassMutual Trust Company, FSB.