Customer Service Garners Gold, Silver in Global Competition
(Springfield, MA) – MassMutual’s Retirement Services Division’s Participant Information Center and a customer service professional are ranked among the Best in the World following ContactCenterWorld’s Gala Awards Dinner in Las Vegas, Nev., on Nov. 15. The Top Ranking Performers awards, referred to as the “Olympics” by many, recognize the world’s very best in the contact center industry. Gold medal winners from ContactCenterWorld’s preceding regional Top Ranking Performers conferences were invited to compete globally for Best in the World.
Preston Little, a customer service professional in MassMutual’s Participant Information Center in Memphis, Tenn., received the Gold award as “Best Customer Service Professional.” The young professional started in customer service when he was 16 years old and applied for his position with MassMutual as a new college graduate.
MassMutual’s Participant Information Center was awarded Silver for overall operations in the “Best Contact Center Large (In-house)” category. The winning presentation describes how the customer service representatives turn customer service interactions into opportunities to help people better prepare for their futures and protect the ones they love.
“Receiving these awards validates the important work we do in serving the retirement needs of advisors, plan sponsors, and 3 million participants,” says Elaine Sarsynski, executive vice president of MassMutual’s Retirement Services Division and chairman of MassMutual International LLC. “We are honored to be recognized for delivering outstanding customer service and pride ourselves on providing personalized, meaningful assistance to our retirement plan participants so they can prepare for a successful retirement. These awards are for our customer service representatives, who do extraordinary work every single day.”
MassMutual’s Retirement Services Call Center is staffed with professionals who are trained to assist individuals in managing a vast array of retirement planning and saving needs, from questions about investment options to taking full advantage of matching contributions. Call Center associates also offer “roll-in” service so customers can consolidate savings from other qualifying retirement accounts to achieve a more holistic picture of their overall retirement savings.
For more information about MassMutual’s Retirement Services Division, please contact your financial professional or call MassMutual at 1-866-444-2601.
Founded in 1851, MassMutual is a leading mutual life insurance company that is run for the benefit of its members and participating policyowners. The company has a long history of financial strength and strong performance, and although dividends are not guaranteed, MassMutual has paid dividends to eligible participating policyowners consistently since the 1860s. With whole life insurance as its foundation, MassMutual provides products to help meet the financial needs of clients, such as life insurance, disability income insurance, long term care insurance, retirement/401(k) plan services, and annuities. In addition, the company’s strong and growing network of financial professionals helps clients make good financial decisions for the long-term.
MassMutual Financial Group is a marketing name for Massachusetts Mutual Life Insurance Company (MassMutual) and its affiliated companies and sales representatives. MassMutual is headquartered in Springfield, Massachusetts and its major affiliates include: Babson Capital Management LLC; Baring Asset Management Limited; Cornerstone Real Estate Advisers LLC; The First Mercantile Trust Company; MassMutual International LLC; MML Investors Services, LLC, Member FINRA and SIPC; OppenheimerFunds, Inc.; and The MassMutual Trust Company, FSB.
MassMutual’s Retirement Services Division has been serving retirement plans for more than 65 years. It offers a full range of products and services for corporate, union, nonprofit and governmental employers' defined benefit, defined contribution and nonqualified deferred compensation plans. It serves approximately 3 million participants.