(Springfield, MA) – MassMutual’s Retirement Services Division has extended its weekday call center hours to be more accessible to participants when it’s convenient for them. As of Jan. 1, 2014, MassMutual’s participant information call center has remained open one hour later in the evening, with highly trained customer service representatives available from 8 a.m. to 9 p.m. EST.
The expansion comes on the heels of the July 2013 opening of the firm’s newest office in Phoenix, Ariz. “Our strong presence in Phoenix allows us to further geographically diversify our business and best meet the needs of our West Coast participants. With customers across every time zone in America, we are committed to being there for them wherever they live,” says Michael McKenzie, senior vice president of operations for MassMutual’s Retirement Services Division.
“Millions of callers annually rely on MassMutual’s award-winning call center to serve their retirement needs,” says Elaine Sarsynski, executive vice president of MassMutual’s Retirement Services Division and chairman of MassMutual International LLC. “We are excited to offer expanded hours so we can be more accessible to our clients when it's convenient for them. This change reaffirms our commitment to providing our valued clients with world-class customer service,” adds Sarsynski.
MassMutual’s Retirement Services call center is staffed with professionals who are trained to assist individuals in managing a vast array of retirement education and saving needs, from questions about available investment options to taking full advantage of matching contributions. Call center associates also offer “roll-in” service so customers can consolidate savings from other qualifying retirement accounts to achieve a more holistic picture of their overall retirement savings.
For more information about MassMutual’s Retirement Services Division, please contact your financial professional or call MassMutual at 1-866-444-2601.
Founded in 1851, MassMutual is a leading mutual life insurance company that is run for the benefit of its members and participating policyowners. The company has a long history of financial strength and strong performance, and although dividends are not guaranteed, MassMutual has paid dividends to eligible participating policyowners consistently since the 1860s. With whole life insurance as its foundation, MassMutual provides products to help meet the financial needs of clients, such as life insurance, disability income insurance, long term care insurance, retirement/401(k) plan services, and annuities. In addition, the company’s strong and growing network of financial professionals helps clients make good financial decisions for the long-term.
MassMutual Financial Group is a marketing name for Massachusetts Mutual Life Insurance Company (MassMutual) and its affiliated companies and sales representatives. MassMutual is headquartered in Springfield, Massachusetts and its major affiliates include: Babson Capital Management LLC; Baring Asset Management Limited; Cornerstone Real Estate Advisers LLC; The First Mercantile Trust Company; MassMutual International LLC; MML Investors Services, LLC, Member FINRA and SIPC; OppenheimerFunds, Inc.; and The MassMutual Trust Company, FSB.
MassMutual’s Retirement Services Division has been serving retirement plans for more than 65 years. It offers a full range of products and services for corporate, union, nonprofit and governmental employers' defined benefit, defined contribution and nonqualified deferred compensation plans. It serves approximately 3 million participants.