Sprint WebCapTel Instructions

If you are hearing impaired and would like to speak with a member of the MassMutual’s Human Resources Staff, please follow the instructions below.

How to make a call with WebCapTel:

1. Go online to: www.sprintcaptel.com.
2. Login with your username and password. New users will need to register first.
3. Click on the Logon button.
4. Type your phone number in the My Telephone Number box.
5. Type the number of MassMutual Human Resources, (413) 744-6700, in the Number to Dial box.
6. Click the Place Call button.
7. When your phone rings, answer it and wait for your caller to answer.
8. Once the caller answers, the captions will appear on your screen.

Note: When the call initially connects there is a slight delay, so please be patient.