The building block for our ethical conduct is the MassMutual Code of Conduct. Our Code of Conduct establishes the standards for our behavior and helps guide our decisions. Our Code of Conduct also embodies our Winning Ways, which are our core values:
Focus on the Customer
Know your customers well; add value with a sense of urgency
Act with Integrity
Be trustworthy, adhere to high ethical standards, adhere to the letter and spirit of applicable laws, rules, regulations and company policies
Value People
Lead people to success; appreciate diverse backgrounds, ideas and experiences
Work Collaboratively
Partner with others to achieve results that leverage the right resources
Achieve Results
Focus on winning; consistently exceed expectations, beat the competition
Each year, all employees must complete certain compliance and ethics education courses, and they must also acknowledge their understanding of the Code of Conduct and agree to comply with its content. In addition to the Code of Conduct, a number of other corporate policies help guide our actions and decisions.
MassMutual Code of Business Conduct and Ethics for Directors
Our Code of Business Conduct and Ethics for Directors applies to all members of the Board of Directors of Massachusetts Mutual Life Insurance Company. The Code of Business Conduct and Ethics provides guiding principles for appropriate business behavior and conduct at MassMutual. In addition to the Code of Business Conduct and Ethics, the Directors are subject to certain requirements relating to non-public information and personal trading contained in MassMutual’s Investment Advisory Code of Ethics. Directors who are officers of MassMutual are also subject to the Code of Conduct applicable to all MassMutual officers and employees.
MassMutual Financial Group Principles of Conduct
The Principles of Conduct describes the principles, values, and expectations of behavior that apply across the MassMutual Financial Group family of companies. It complements, but does not replace, MassMutual's Code of Conduct.
Producer Compliance Manual
Agents in the field are subject to the Producer Compliance Manual, which can be accessed through our secure FieldNet extranet site. FieldNet is dedicated to servicing and providing information to agents. Additionally, agents must complete compliance and ethics training which is conducted at the local agency level by the agency’s supervisory officers who generally ensure the agency's compliance.
Statement of Respect
In addition to the codes and other company policies that set the standard for business interactions, we also have a Statement of Respect that reflects our commitment to providing all employees with a respectful work environment. It includes and explains our Equal Opportunity, Harassment Prevention, and Diversity policies. Employees receive a copy of the Statement of Respect annually, along with a cover letter from an executive officer emphasizing the strict enforcement of the Statement.
Obligation to Report
Employees are obligated to report known or suspected compliance or ethics issues or concerns. To ensure employees are able to raise issues regarding possible ethics violations, we have adopted the industry best practice of establishing a hotline maintained by an external third-party vendor. Employees can contact the Compliance and Ethics Reporting Hotline by phone or online to report any compliance or ethics issues or concerns on an anonymous or identified basis. In addition, employees still have the option of reporting potential violations on an anonymous or identified basis through other reporting channels available to employees, including their business or corporate unit compliance officer, Law Division counsel, Human Resources Business Partner, or the Chief Compliance Officer.
